Privacy Policy
Last updated: May 1, 2026
Who we are
SkyPassDesk operates from 17100 Nieman Road, Overland Park, KS 66221 as an independent travel booking service. We are not an airline or government agency. Privacy questions may be sent to [email protected] or mailed to the address above.
What this policy covers
This policy describes how we collect, use, share, retain, and protect information when you browse our site, search fares, submit booking details, use chat, request support, or communicate with us.
Information we collect
We may collect identity and contact details, passenger information, itinerary choices, payment status, masked payment information, support messages, chat records, form submissions, device data, IP address, browser details, referral source, timestamps, and cookie identifiers.
How information is collected
Information may come directly from you, automatically from your device, or from providers involved in searching, booking, payment processing, fraud review, customer support, or airline servicing.
How we use information
We use personal information to provide search and booking tools, process orders, verify travelers and payers, reduce fraud, send confirmations, handle changes and refunds, operate support workflows, improve site reliability, measure advertising, and comply with legal, tax, accounting, airline, and payment-network duties.
Legal bases where applicable
Where privacy laws such as GDPR apply, processing may be based on contract performance, steps requested before a contract, legal obligations, legitimate business interests, or consent when consent is required.
Who receives information
We may disclose relevant information to airlines, consolidators, booking systems, payment processors, banks, fraud-prevention services, analytics vendors, customer-support tools, hosting providers, professional advisers, and authorities where required or necessary to deliver services.
We do not sell personal information for money. Some analytics or advertising disclosures may be considered sharing or targeted advertising under certain laws, and we provide required choices where applicable.
Cookies and advertising technologies
Cookies and similar tools may support essential functions, fraud prevention, analytics, support features, and advertising measurement. Details are available in our Cookie Policy.
If Microsoft Advertising or UET is used, Microsoft may collect or receive data from this site for conversion tracking, remarketing, measurement, and reporting. Learn more in the Microsoft Privacy Statement.
Retention
We keep information only as long as reasonably needed for bookings, support, accounting, fraud prevention, disputes, compliance, and legal obligations. Transaction and booking records may be retained for up to 7 years or longer when law, card-network rules, litigation, or fraud concerns require it.
Your rights
Depending on your location, you may request access, correction, deletion, portability, restriction, objection, or opt-out of certain advertising or sharing uses. We may verify your identity before acting on a request.
California privacy rights
California residents may request details about categories and specific pieces of information collected, sources, purposes, disclosures, correction, deletion, portability, and opt-out rights for sale or sharing. We do not knowingly sell or share personal information of consumers under 16.
Requests can be sent to [email protected]. We may ask for information needed to confirm your identity and connection to the booking.
Children's information
Our services are intended for adults. We may process minor traveler details when an authorized adult submits them for a legitimate booking, but we do not knowingly market directly to children.
International transfers
Travel services often require international processing. Information may be handled in the United States and other countries where airlines, booking systems, processors, or support providers operate, with safeguards where required.
Security
We use reasonable safeguards such as encrypted transmission, access controls, role-limited systems, logs where appropriate, and PCI-aligned payment providers. No system is perfectly secure, but we work to reduce unauthorized access, misuse, alteration, or disclosure risks.
Third-party services
Airlines, payment interfaces, and provider websites may have their own privacy practices. Review their policies before submitting information outside our site.
Policy changes
We may update this policy when our services, providers, or legal obligations change. The revised version will be posted here with an updated date.
Contact
[email protected], 17100 Nieman Road, Overland Park, KS 66221.